What We Do
The main aim of the Consumer Assistance Department is to educate and empower the consumer on credit regulations and practices. It is our hope that consumers will, after some counseling, be able to handle their own problems. However, we are here for consumers in situations where either the company in question will not listen or the consumer does not understand what is happening to their account.
Last fiscal year, the Consumer Assistance Department received 38,000 phone calls, which resulted in over 3,000 complaints on approximately 2,000 different companies. Our efforts led to the recovery of almost $700,000 returned to consumers. The OCCC's track record of restitution is available in the agency's most recent Strategic Plan.
