Requests For Lender Complaint Files

To find out whether the OCCC has on file any complaints about a particular lender, please send a request in writing to the Public Information Officer via email at public.information@occc.state.tx.us or fax to 512.936.7610. You can also use our mailing address at 2601 North Lamar Boulevard, Austin TX 78705. Requests for information are answered according to the Texas Public Information Act, and generally have a turnaround time of 10 business days.